EXCHANGE AND RETURN POLICIES To make exchanges and returns of products purchased on the website www.shopmegapaca.com, the customer contact customer support within no more than 7 days of having received the product.
When does an exchange or return apply?
- If there's a flaw that wasn't indicated in the product description.
- The size of the physical product isn't the same as described.
- Missing pieces that weren't reported in the product's description.
- If an electronic product stops working within the stipulated time.
- The product has arrived broken or shattered, applies only to home deliveries. In the case of store pickups, the customer should check the product before leaving.
Which document should be presented?
- Product invoice
- Price tag
- Product in the same condition as when it was purchased, meaning without showing alterations, damage, including all its parts, accessories, manuals, labels, and original packaging, as applicable in each case.
Important
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The time to refund the product's value may take 8 business days, as it needs to be transported to the central offices.
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ShopMegapaca.com has a policy of processing all refunds as store credit unless otherwise specified by the customer.
Free Shipping
Free shipping will be applied to all orders over $79 after discounts.
Processing Time
24 hour processing time if the order was placed from Monday to Friday during business hours (7 AM - 5 PM). Orders placed outside of business hours will begin processing the following day. Orders made on Saturday or Sunday will be processed for shipment on Monday.
Business Days
A business day is a day that is not a weekend (Saturday or Sunday) or a holiday.
